Return & Exchange Policy

30 Day Return

Returned item(s) must be in salable condition. Provide copy of original receipt or order invoice. Your refund will be processed when we receive your item(s).

Shipping costs for returns are required to be paid by the purchaser of the item(s).

Exchange

We recommend placing a new order for the item(s) you wish to exchange. Please ship exchange item(s) and include a copy of the original receipt or order invoice. Once we receive your exchange package. Your refund will be processed when we receive your item(s).

Shipping costs for exchanges are required to be paid by the purchaser of the item(s).

Terms

 Sale items cannot be refunded.

Shipping costs for exchanges are required to be paid by the purchaser of the item(s).

 In the event that you receive a defective or damaged item, please contact us. If credit card was used in purchase, the dollar amount will be refunded back to the purchaser's credit card.

Please note: We are not affiliated with any other business in the park and cannot accept returns of their merchandise; if you bought the item from us, our name (Hawaii Pacific Parks Association) will appear at the top of the receipt.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Return Address:

Hawaii Pacific Parks Association

Attention: Online Orders

P.O. Box 74

Hawaii National Park, Hawaii 96718

Customer Service:

Should you have any questions or concerns please contact us! 

Phone: 808-985-6049 

Email: orders@hawaiipacificparks.org